Terms

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Newcastle Computer Services relationship with you in relation to this website.  
If you disagree with any part of these terms and conditions, please do not use our website. The term Newcastle Computer Services or “us” or “we” refers to the owner of the website whose registered office is The Town Hall Business Centre, High Street East, Wallsend. NE28 7AT.  Our company registration number is 10318751. The term “you” refers to the user or viewer of our website or customer after purchasing a product or service from us either via the website or in person. The use of this website is subject to the following terms of use:
  • All repairs and upgrades are covered by our standard warranty up to a maximum of 90 days. If a repair has failed within this time, we will attempt another repair, if this re-repair is not successful we can offer another solution or a refund if you prefer. this refund does not cover any delivery / collection charges nor does the refund cover any hardware supplied, any hardware supplied to fulfil the repair will remain owned by you.
  • Any hardware installed to upgrade equipment will only be refundable if proved to be faulty within the manufacturers warranty period and may be subject to analysis by us or the manufacturer before any refund / replacement can be fulfiled.
  • Items should be inspected before signing for deliveryThe content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information, services and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by lawYour use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • We reserve the right to change any price or product detail from that on the website or any correspondence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • We reserve the right to ask for payment by cheque only, at our discretion.
  • We reserve the right to ask for a UK business delivery address before dispatch.
  • We only deliver to mainland UK.
  • Payment must be made before goods are dispatched.
  • We reserve the right to cancel an order without notice at any point during the transaction. You will receive a full refund.
  • Orders are subject to stock levels, which can change any time.
  • Certain items cannot be returned if unwanted.
  • Images of products listed on our web site are for guidance and illustration purposes only. Good may vary from the item specification described and the picture of the item.
  • Standard delivery is approximately 2-3 working days.
  • You will receive an order confirmation / paid vat receipt after ordering. Please check your spam for this email, or log into your account for a copy where applicable.
If the goods you are having delivered are in damaged packaging, you must either refuse to accept the goods or sign for the goods with the words “received damaged”. We cannot accept responsibility for goods that have been damaged in transit if you sign for them as being in good order. Please ensure that you check your goods within 3 days of delivery. We cannot accept responsibility for damaged or short goods if we are not notified in writing within 3 days of delivery. Please note that we require photographic proof of any damages. Unwanted goods: 
  • Delivery is from payment received to our satisfaction. Therefore, if your payment requires further checks (eg. from SAGE PAY), this may require us to speak to you in person over the phone in order to valid your payment and then process the order.
  • Only applicable within 14 days after purchase
  • If you decide you do not want the item after 24 hours of purchasing the item through no fault of our own, then we may charge an admin / handling fee of up to 3%.
  • If you want to return an item you must contact us first by telephone. Some items are none-stock items which cannot be returned. We will let you know if we will accept your return.
  • Some items (typically below £100) will fall below our suppliers return value. If so, we would not be able to except a returned item from you.
  • You must ask us for permission first before returning items or sending anything to us. If we have not agreed the return, your item will be sent back to sender (you) and not accepted for delivery by us.
  • Refunds can take up to 30 days to be back in your bank account. This is subject to your bank.
  • Delivery charges you paid for are non-refundable. Non-refundable delivery charges can be more than the standard delivery charge depending on the manufacturer’s terms. If your order was over £100 + VAT a delivery charge can still be deducted from your refund.
Free delivery: 
  • Certain special items or awkward sized items do not qualify for free delivery even if they are under £100 + VAT.
  • Certain items have a longer than standard delivery time. This will be stated on the product page.
  • We may refuse an order if we believe the free delivery service is being abused or the combination of items means we cannot offer the free delivery service.
Access to information In accordance with the General Data Protection Regulation (GDPR) you have the right to access the information we hold about you. To access this information please email admin@ncs.ltd